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 SHOP POLICIES  
Thank you so much for your interest in The Fox Tarot + the other items available in the online shop. To make sure you are happy with your purchase please take a moment to read through the shop policies prior to ordering so there are no surprises later. We all want to make online purchases with confidence and know that they will arrive when we need them to. If you have any questions that haven't been addressed below please use the form on the contact page to get in touch with me.

ORDERS

Orders placed during the week (Monday-Friday) ship out in 1-2 business days. If a delay is expected you will hear from me with the details. 

Due to the Post Office hours of operation, orders placed over the weekend will be shipped the following Monday. If Monday is a holiday, packages will be shipped the next business day.

TAX

Orders placed within British Columbia will be charged 7% PST (product only, not shipping).

SHIPPING

NEW 2019 Shipping Rates:

CANADA + USA (FREE on orders of $100 CAD +)

*Envelope mail (pins, patches, greeting cards) FREE within Canada

*Envelope mail (pins, patches, greeting cards) $5 CAD within USA

*Small parcel (tarot cards, lunar calendar, toques, candles) $10 CAD within North America

*Upgrades available for tracking information

INTERNATIONAL (FREE on orders of $150 CAD +)

*Envelope mail (pins, patches, greeting cards) $8 CAD to the rest of the world

*Small parcel (tarot cards, lunar calendar, toques, candles) $18 CAD to the rest of the world

*Large parcel (gift box, multiple items) $30 CAD to the rest of the world

*Upgrades available for tracking information

All orders ship with Canada Post from the Gulf Islands. The cost of shipping must be covered by the customer and paid for at the time the order is placed. The prices I charge are LESS than Canada Post charges me, my gift to you! At this time I'm a really small operation and can't afford to totally cover the cost of shipping parcels for customers (it adds up!) but I can offer discounts, especially for large orders.

Please read the shipping options carefully:

*Small parcel orders shipped within Canada are on Expedited service (Local 1-2 days, Regional 2-5 days, National 5-9 days) and do come with a tracking number. Envelope mail is sent with a stamp and does not come with a tracking number.

*Shipping to the USA (Small Packet Air service) is 5-10 business days and does not come with a tracking number. Upgrade available for tracking information (recommended).

*International Shipping (Small Packet Air service) is 6-8 Days and does not come with a tracking number. Upgrade available for tracking information (recommended).


If you think your package might be lost in transit please contact me, though please note if you have selected a shipping option without a tracking number there is nothing I can do to track it down once I put the package in the post.

Please ensure the mailing address on your account is current before placing an order. Postage labels are generated based on this address and the package will be returned to me if the information is incorrect. Returned packages cost me money to reclaim from the post office! They also cost money to re-send to corrected addresses!

IMPORTANT: If your package gets returned to me due to an error in your information or because you failed to pick it up from the post office I will have to charge you additional postage fees if you want your package resent.

I am not responsible for any import fees you may be charged through customs. I am also not responsible for packages returned to me because you did not pay the import fees.

RETURNS

All sales are final and returns are not accepted at this time.

If your order arrived damaged or in otherwise unsatisfactory condition, please contact me with as much information as possible. Thanks!